Shipping policy
Last updated: October 4, 2026
At Baby Humod Store, we are committed to providing the best shipping experience for our valued customers. This shipping policy outlines how we process, ship, and deliver your orders.
This policy applies to every order, whatever channel it is placed through: the website, the Baby Humod app, WhatsApp, Instagram or any other social platform, or phone.
1. Order Processing:
- After completing your purchase and payment, orders are usually processed within 1-2 business days.
- Processing time is separate from shipping time.
- If there is any delay in processing, you will be notified as soon as possible.
2. Shipping Areas:
We offer shipping within Kuwait, the Gulf countries and most countries worldwide.
3. Shipping Methods:
- Within Kuwait: Delivered via local trusted shipping companies.
- To Gulf Countries: Delivered via trusted international shipping companies.
- A tracking number will be sent via email or SMS once your order has been shipped.
4. Shipping Time:
- Within Kuwait: Typically takes 1 to 3 business days.
- To Gulf Countries: Typically takes 3 to 7 business days.
5. Times Are Estimates
The processing and delivery times shown are estimates, not guarantees, and may be longer during peak seasons and public holidays or because of the courier. Delays are not grounds to cancel or refund an order once production has started.
6. Correct Address and Contact Details
The customer is responsible for a correct address and phone number. If a parcel is returned or must be re-delivered because of a wrong address or no answer, the extra shipping fees are paid by the customer.
7. International Shipping and Customs
We deliver to most countries worldwide through international couriers; the shipping fee and time are shown at checkout based on the country and parcel weight. Customs duties and taxes in the destination country (if any) are paid by the customer, and we are not responsible for delays caused by customs procedures.
8. Receiving and Checking Your Parcel
Please check your parcel on delivery. If it arrives damaged or incomplete, tell us within 48 hours with clear photos of the parcel and packaging; after that it is considered received in good condition. Responsibility for the parcel passes to the customer once it is delivered to the address on the order.
